GovWhitePapers Logo

Sorry, your browser is not compatible with this application. Please use the latest version of Google Chrome, Mozilla Firefox, Microsoft Edge or Safari.

Harnessing GenAI to Elevate the Citizen Experience

State CIOs see generative AI as a powerful tool to improve citizen services, reduce administrative burdens, and support frontline workers—but most deployments are still cautious and limited to pilots. Public trust, funding constraints, data quality, and workforce readiness are the biggest barriers to scaling. The report draws on insights from state CIOs, public employees, and citizens to highlight where expectations align—and where they don’t—especially around privacy, transparency, and service accessibility. To move from experimentation to impact, the report outlines six imperatives focused on strategy, governance, data, trust, workforce engagement, and citizen-centered design.

  • Author(s):
  • NASCIO
  • Share this:
  • Share on Facebook
  • Share on Twitter
  • Share via Email
  • Share on LinkedIn
Harnessing GenAI to Elevate the Citizen Experience
Format:
  • White Paper
Topics:
Website:Visit Publisher Website
Publisher:NASCIO
Published:September 1, 2025
License:Public Domain

Featured Content

Contact Publisher

Claim Content