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Artificial Intelligence (AI) and its more recent subset, Generative AI, hold great promise for increased efficiency in government. But as Spiderman was told, with great power comes great responsibility. The government is taking steps to balance the promise of AI with the reality that the technology is only as good as the data it is…

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Self-driving cars, drones, bomb-sensing robots – all of these are technology marvels unto themselves. They hold the promise to change how we move ourselves and commerce through cities and how our military conducts operations in theater. However, the technology in these vehicles alone is not enough to power this change. The viability of autonomous vehicles…

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Agencies across the government are establishing enterprise-level teams or offices devoted to developing artificial intelligence (AI) policies and resources while simultaneously utilizing the technology for a variety of projects. The AI.gov website includes details on more than 700 artificial intelligence use cases among federal agencies, with the Department of Energy and Health and Human Services…

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As more and more government services move online to meet citizen demand, a focus on digital accessibility is becoming even more critical. Commonly referred to as “508 compliance,” named after section 508 in the Rehabilitation Act of 1973, government websites must offer equal access to electronic information and data for individuals with disabilities. This can…

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The 2020s have been a tumultuous time for the event industry. The decade started with throwback energy to the roaring twenties with ambitious plans for in-person experiences but quickly ground to a halt with pandemic lockdowns. The quick transition to virtual events for everything from the Oscars to corporate sales meetings showed that the technology…

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Human-centered design (HCD) puts people at the center of development processes. Doing so requires understanding end users’ needs, behaviors, and experiences and then designing processes to respond to those realities. For too long, government services were designed around the inherent bureaucracy involved in administering them, but with today’s focus on improving customer experience and trust…

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Creating a personal brand is not solely reserved for online influencers looking to promote their expertise or sell products. You may already have the beginnings of a personal brand—your reputation at work. But a reputation is a reflection of how people see you. Building a personal brand means being purposeful in shaping the perception others…

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As cloud has become commonplace, even table stakes, in government agencies, overarching policies and procedures are evolving to support the secure and sustainable use of cloud in government. The General Services Administration (GSA) has played a leading role in the evolution of cloud use in government, starting with its oversight of FedRAMP. Today the agency…

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Opioids were developed to help mitigate pain related to injuries and medical procedures. However, as the drug category evolved from using natural opiates into relying on synthetic, lab-made compounds, the medicines became stronger and more addictive. Misuse of prescriptions rose steadily, leading to criminal activity associated with the sale, distribution, and use of opioids as…

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