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Citizen Engagement Content
Elevating Government CX to Meet the Needs of...
The US government has recently introduced a set of initiatives aimed at improving the customer experience (CX) of its online public services. However, engineering teams intent on making government sites…
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Accelerating Digital Citizen Engagement and...
Government has many of the required tools: Automation, big data and machine learning are changing dialogues among agencies and their constituents. Yet only a dynamic digital framework and a “mindset…
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Civic Engagement in Somerville: Joe Curtatone’s...
In this case study, the former mayor of Somerville, Joe Curtatone, reflects on his 18 years in office and illuminates the many ways in which civic engagement enabled Somerville’s renaissance.…
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Election Worker Safety and Privacy
Concerns about election workers’ safety and privacy have been reported following the 2020 election, in news reports and testimony before House and Senate committees. Some election workers have raised concerns…
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Rethinking Public Engagement
The budget is the most important policy document that a local government produces. As such, it has been recognized for decades that local governments should do better at engaging citizens…
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Embracing AI for Civic Enhancement – Your Guide to...
In this digital age, the potential of Artificial Intelligence (AI) to transform the public sector is immense. Governments worldwide have the unique chance to harness AI, revolutionizing governance, public administration,…
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Home-Based Workers and the COVID-19 Pandemic
The COVID-19 pandemic began to affect U.S. commuting patterns and workplace conditions in March 2020, with social distancing measures, reduced transportation options, and uncertainty about workplace safety leading many people…
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Public Sector Digital Communications Benchmark...
The 2022 Public Sector Digital Communications Benchmark Report continues Granicus’ dedication to providing government communicators with insights and key performance metrics gathered from 5,500 U.S. federal, state, local, and transit…
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Issue Paper: The Case for Centralized Digital...
In the ever-accelerating wave of digital transformation, state governments are striving not just to keep pace, but to lead. As leaders, you shoulder the responsibility of modernizing public services, a…
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Memorandum For The Heads of Executive Departments...
Federal regulations address a range of important issues and affect many different communities—from families with children to workers to small businesses and entrepreneurs. It is crucial for Federal agencies to…
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Enhance Citizen Services and Power Government...
State and local governments are continually faced with societal and systemic issues that underline the importance of having high-quality data readily available to improve citizen services, drive better policymaking, respond…
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Election Worker Safety and Privacy
Some election workers have raised concerns about their physical safety while performing official duties, as well as threats to their safety and privacy outside the workplace and related psychological effects.…
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The Prolific Fund | Demonstrating Additionality
It emphasizes the concept of ‘Additionality,’ ensuring each project contributes to measurable and sustainable climate action. The paper discusses various critical elements, including barrier analysis, stakeholder engagement, documentation and reporting,…
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The Prolific Fund | Addressing the Housing Needs...
The white paper discusses challenges faced by underserved communities in accessing affordable housing, hindering progress towards Sustainable Development Goal 11. Rising housing costs and discrimination limit access to safe and…
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Review of Prevention Programming Undertaken by...
Terrorism is a global concern and, while each country has taken a different approach to terrorism prevention, there are common themes in the types of domestic programs being funded and…
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