GovWhitePapers Logo

Sorry, your browser is not compatible with this application. Please use the latest version of Google Chrome, Mozilla Firefox, Microsoft Edge or Safari.

Citizen Engagement content

Meet Your Agency’s Mission on Social

Today, reputations are built and destroyed on social media. With organic reach continuing to decline, every view could be your last chance to make a positive first impression and gain…

Learn More

Adobe Solutions for Digital Government: Outreach...

Offer coordinated and consistent citizen experiences by modernizing outbound and bidirectional communications. Reduce costs and allow business and IT teams to scale efforts for creating, managing, and delivering cross-channel communications.…

Learn More

Citizen Participation in Public Administration:...

A more open approach to innovation has become dominant in innovation management during the last decade (Enkel et al., 2009; Chesbrough and Bogers, 2014). There has been a call for…

Learn More

Creating Operational and Customer Service in...

As agencies assimilate the plethora of channels, data types, and speed of response required in today’s customer service environments, IDC Government Insights recommends a cloud-based CSM solution to enable organizational…

Learn More

A Toolkit for Supporting Youth Civic Engagement in...

Despite the idealistic promise of a democracy in which every voice matters, our American political system consistently over-values the voices and interests of some over the concerns of many. Part…

Learn More

Civic Engagement Project Fact Sheet

The USAID Civic Engagement Project strengthens dialogue between citizens and the government on important social issues. The project strengthens constructive engagement by civil society organizations (CSOs) on policies and issues…

Learn More

Senior Corps

Senior Corps taps the skills, talents, experience, and wisdom of more than 200,000 Americans age 55 and older to meet a wide range of community challenges through the Foster Grandparent,…

Learn More

Americorps: Getting Things Done for America

AmeriCorps engages approximately 75,000 men and women in intensive service each year at more than 21,000 locations across the country, including nonprofits, schools, public agencies, and community and faith-based groups.…

Learn More

Corporation for National & Community Service

The Corporation for National and Community Service (CNCS) is committed to improving lives and strengthening communities through service and volunteering by empowering citizens to solve local problems, expand economic opportunity…

Learn More

Customer Experience in Government Takes Center...

Coinciding with the digital wave, governments worldwide are increasingly focusing on customer experience as they seek to improve customer satisfaction, efficiency, and mission-effectiveness. What do most successful companies have in…

Learn More

Experimentation Management in the Co-Created...

Under the smart city paradigm, cities are changing at a rapid pace. In this context, it is necessary to develop tools that allow service providers to perform rapid deployments of…

Learn More

Driven by Experience: Your Guide to...

By prompting federal agencies to digitize citizen services and improve customer experience (CX), the 21st Century Integrated Digital Experience Act (IDEA) also hopes to generate momentum for similar outcomes at…

Learn More

How the Cloud Enables a Secure and Safe Customer...

It’s in headlines everywhere: the cloud. Many agencies, large and small, are migrating workflows and email systems to the cloud, and the federal government has encouraged them to do so…

Learn More

Improving Customer Experience in Your Agency...

There’s a major shift in government to transform the way citizens interact with agencies across a variety of platforms. More specifically, there is a concerted effort to deliver consistent, seamless…

Learn More

Transforming the State and Local Government...

Modern citizens routinely receive modern services from the private sector, and payment processing is no exception. As a result, today’s constituents demand private-sector-worthy experiences from government entities. In 2018, the…

Learn More