Zoom Contact Center: Security and Privacy Overview

Secure communication is essential in modern digital customer service, and Zoom Contact Center has built its platform with that principle in mind. From encrypted calls and chats to granular access controls and two-factor authentication, every layer is designed to safeguard user data and ensure trusted interactions. Admins can manage roles, track changes, and customize notifications, while data remains protected through strict handling policies and regional storage options. It’s a system engineered to balance productivity, compliance, and security across every interaction.