Improving the Taxpayer Experience

Improving the taxpayer experience means more than faster calls—it’s about anticipating needs, reducing frustration, and building trust. With tools like AI-powered journey orchestration, the IRS can streamline interactions, predict taxpayer intent, and empower customer service representatives with timely, case-specific insights. From pre-filing questions to year-round inquiries, every touchpoint can become smoother, more secure, and more efficient. Behind the scenes, real-time analytics and compliance with strict federal standards ensure both personalization and protection.