GenAI and the Future of Government Work

This report explores how generative AI is reshaping the public sector workforce, from accelerating routine tasks to transforming how agencies deliver services. It examines the balance between innovation and responsibility, emphasizing the need for governance, transparency, and upskilling to ensure ethical and effective AI use. Through real-world examples, it highlights how government organizations can harness AI to boost productivity, streamline operations, and enhance mission outcomes. The study underscores that human expertise remains essential in guiding AI’s integration into public service .