As agencies assimilate the plethora of channels, data types, and speed of response required in today’s customer service environments, IDC Government Insights recommends a cloud-based CSM solution to enable organizational transformation.

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| Website: | Visit Publisher Website |
| Publisher: | ServiceNow |
| Published: | October 1, 2019 |
| License: | Copyrighted |
| Copyright: | © 2020 ServiceNow. All rights reserved. |