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Citizen Engagement Content

Elevating Government CX to Meet the Needs of Today’s Digital Citizens

Elevating Government CX to Meet the Needs of...

The US government has recently introduced a set of initiatives aimed at improving the customer experience (CX) of its online public services. However, engineering teams intent on making government sites…

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Accelerating Digital Citizen Engagement and Self-Service

Accelerating Digital Citizen Engagement and...

Government has many of the required tools: Automation, big data and machine learning are changing dialogues among agencies and their constituents. Yet only a dynamic digital framework and a “mindset…

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Civic Engagement in Somerville: Joe Curtatone’s Story of How Community Activism Powered a Remarkable Urban Renaissance

Civic Engagement in Somerville: Joe Curtatone’s...

In this case study, the former mayor of Somerville, Joe Curtatone, reflects on his 18 years in office and illuminates the many ways in which civic engagement enabled Somerville’s renaissance.…

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Election Worker Safety and Privacy

Election Worker Safety and Privacy

Concerns about election workers’ safety and privacy have been reported following the 2020 election, in news reports and testimony before House and Senate committees. Some election workers have raised concerns…

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The Department of Homeland Security’s Authority to Expand Expedited Removal

The Department of Homeland Security’s Authority to...

Non-U.S. nationals (aliens, as the term is used in federal statute) apprehended by immigration authorities when attempting to unlawfully enter the United States are generally subject to a streamlined, expedited…

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Federal Election Commission Nomination Background

Federal Election Commission Nomination Background

The Senate is considering President Biden’s nomination of Dara Lindenbaum to the Federal Election Commission (FEC). The FEC currently has a full slate of six serving commissioners. The Senate most…

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Rethinking Public Engagement

Rethinking Public Engagement

The budget is the most important policy document that a local government produces. As such, it has been recognized for decades that local governments should do better at engaging citizens…

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Embracing AI for Civic Enhancement – Your Guide to Modernizing Local Government Operations

Embracing AI for Civic Enhancement – Your Guide to...

In this digital age, the potential of Artificial Intelligence (AI) to transform the public sector is immense. Governments worldwide have the unique chance to harness AI, revolutionizing governance, public administration,…

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Home-Based Workers and the COVID-19 Pandemic

Home-Based Workers and the COVID-19 Pandemic

The COVID-19 pandemic began to affect U.S. commuting patterns and workplace conditions in March 2020, with social distancing measures, reduced transportation options, and uncertainty about workplace safety leading many people…

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How the EU Can Unlock the Private Sector’s Human-Mobility Data for Social Good

How the EU Can Unlock the Private Sector’s...

Many businesses routinely collect data about the location of consumers, such as where they are when they make a purchase or use a mobile app. Aggregating this information reveals useful…

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Report of the Interagency Steering Group on Native American Voting Rights

Report of the Interagency Steering Group on Native...

This report chronicles the barriers Native voters face and recommends actions for policymakers at every level to help break these barriers down.  To live up to the recommendations of the report,…

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Public Sector Digital Communications Benchmark Report

Public Sector Digital Communications Benchmark...

The 2022 Public Sector Digital Communications Benchmark Report continues Granicus’ dedication to providing government communicators with insights and key performance metrics gathered from 5,500 U.S. federal, state, local, and transit…

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Issue Paper: The Case for Centralized Digital Identities

Issue Paper: The Case for Centralized Digital...

In the ever-accelerating wave of digital transformation, state governments are striving not just to keep pace, but to lead. As leaders, you shoulder the responsibility of modernizing public services, a…

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Harnessing the Power of the Cloud

Harnessing the Power of the Cloud

Read this white paper to discover how cloud-based solutions have improved productivity and citizen engagement from the State of Oregon to Teaneck, New Jersey.

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Memorandum For The Heads of Executive Departments And Agencies

Memorandum For The Heads of Executive Departments...

Federal regulations address a range of important issues and affect many different communities—from families with children to workers to small businesses and entrepreneurs. It is crucial for Federal agencies to…

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