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Browse over one thousand military and government white papers, eBooks, case studies, infographics, and data sheets.
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Featured Content
Disaster Assistance: Improving the Federal Approach
Disasters are becoming deadlier, more frequent, and costlier—and the federal approach to helping communities recover is straining under the pressure. With over 600 open disaster declarations and billions in aid…
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Is the PLA Overestimating the Potential of...
As China’s military pursues “intelligentization,” the PLA envisions artificial intelligence not just as a tool, but as a transformative force in warfare. From battlefield decisionmaking to cognitive influence campaigns, the…
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Bringing Rehearsals into the Modern Age: A Digital...
The 3rd Infantry Division is reshaping how military rehearsals are conducted by embracing digital transformation. Drawing inspiration from coaching strategies, their approach uses interactive digital tools to simulate realistic combat…
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Selecting a Protective DNS Service
Every time we browse the internet or send an email, DNS is quietly at work behind the scenes—making those connections possible. But bad actors are exploiting that same system to…
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Bridging Digital Divides: Expanding Cybersecurity...
Cybersecurity threats are rising, but underserved communities—like rural residents, tribal nations, veterans, and low-income families—are often left out of defense strategies. Many face digital exclusion due to outdated devices, lack…
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The City of New Orleans Transforms Their Emergency...
New Orleans is home to thousands of public servants—including the New Orleans Emergency Medical Services (NOEMS) department—who are dedicated to keeping the City safe. NOEMS relies on a large fleet…
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City of Houston Public Works Modernize Their...
For years, Houston Public Works operated with an analog fleet management system that made tracking vehicles and generating reports inefficient. Without real-time visibility, fleet managers struggled to monitor vehicle utilization,…
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Building for the Future: Workforce Technology...
As budget constraints, evolving regulations, and growing service demands increase pressure on US public sector leaders, technology is transforming workforce safety, efficiency, and resilience—all while delivering significant ROI. Download Building…
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Unified Experience from Genesys and ServiceNow
When contact center agents switch between disconnected systems, it costs time, accuracy, and customer trust. The Unified Experience from Genesys and ServiceNow brings all interactions and tasks into one AI-powered…
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Elevating Government Service Delivery
Government agencies are reimagining public service by unlocking insights hidden in unstructured data—from contact center calls to social media interactions. With AI-powered text analytics and omnichannel feedback, agencies can better…
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Zoom Contact Center: Security and Privacy Overview
Secure communication is essential in modern digital customer service, and Zoom Contact Center has built its platform with that principle in mind. From encrypted calls and chats to granular access…
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Government Efficiency Starts with Accelerating...
Digital-first service delivery is quickly becoming the cornerstone of government efficiency. By promoting self-service options, leveraging AI-driven communication strategies, and replacing legacy systems with lightweight cloud tools, agencies can reduce…
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Improving the Taxpayer Experience
Improving the taxpayer experience means more than faster calls—it’s about anticipating needs, reducing frustration, and building trust. With tools like AI-powered journey orchestration, the IRS can streamline interactions, predict taxpayer…
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The Silent Crisis in Federal IT: How DOGE Can...
The federal government is sitting on a ticking time bomb of outdated technology, costing billions each year in maintenance and lost innovation. Technical debt—like national debt—builds silently but carries real…
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Federal Justice Statistics, 2023
In 2023, federal arrests dipped slightly, with immigration, drug, and supervision violations making up the bulk of cases. Methamphetamine and fentanyl topped DEA drug arrests, while immigration offenses accounted for…
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