Which AI Use Cases are Worth the Investment?

A quantitative framework for evaluating AI opportunities through ROI, time to value, and risk, with practical applications for the Insurance sector.

This Zensar Technologies white paper presents a quantitative framework for insurance executives, AI strategists, and technology leaders deciding which AI projects merit investment. It reports that only 5% of custom or pre-built AI systems in cited research reach deployment.

Readers will learn to categorize AI use cases, calculate five-year ROI and payback periods, and assess reliability, governance, and societal risks. The paper cites insurance AI use of 26.4% in claims and 15.1% in customer service, and its illustrative table assigns call-summary automation a 110% five-year ROI and a one-year breakeven point. Zensar’s paper cautions, “No two businesses are alike.” The framework supports comparisons of expected financial returns, time to value, and implementation risks.