Status of Telework in the Federal Government: Report to Congress Fiscal Year 2020

This report provides an overview of Federal telework programs for fiscal year 2020, which shows that agencies continue to make progress in their use of telework to deliver mission outcomes, provide excellent customer service, and demonstrate efficient stewardship of our taxpayer dollars. OPM has now produced this report for almost a decade.

But this report is different because it captures a period when Federal employees worked through the challenges wrought by the COVID-19 pandemic. Yet just as Federal employees have always done, they rose to the occasion and demonstrated their resiliency. Agencies carried out their missions effectively, and Federal employees continued to perform their jobs at the highest level from locations other than their regular duty station, apart from their managers, supervisors, and colleagues.