State and Local: Making an Impact

When we talk about transformation, it’s easy to think of internal changes—like new processes or technology. But true transformation is all about better serving our communities. In this guide, we explore nine real-world examples from governments across different levels and regions where change has directly benefited constituents, from unemployment assistance to flood warnings. Each project is a testament to local agencies stepping up to meet critical needs and, in doing so, strengthening public trust.