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Public Service content
The 2024 Election: Rebuilding Trust
Elections serve as the cornerstone of democracy, and the trust of the American people in this fundamental aspect of the democratic process is essential to the functioning of our democratic…
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Presidential Transitions are a Perilous Moment for...
One of the top priorities of any presidential administration is to protect the country from foreign and domestic threats. While a challenge at all times, the country is especially vulnerable…
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The Good Government Connection
Improving the customer experience can boost how federal employees experience their life at work. Public servants are generally motivated by their agency’s mission, and a good experience for customers is…
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Canvassing the Current and New Accessibility...
Almost every American is taught from a young age that 9-1-1 is the “Universal Emergency Number” for requesting emergency assistance. When a person calls this number, they are automatically connected,…
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Next Generation Delivery Vehicles – Environmental...
This report responds to a March 14, 2022, congressional request from U.S. Representatives Carolyn Maloney, Gerald Connolly, Stephen Lynch, Brenda Lawrence, and Jared Huffman to review the U.S. Postal Service’s…
Learn MoreThe Postal Service in the 21st Century: A Recent...
The U.S. Postal Service Office of Inspector General (OIG) sought to provide a high‑level overview of the Postal Service’s operational environment over that 22-year period. They identified major postal trends…
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Army Corps of Engineers: Budgetary History and...
The Army Corps of Engineers helps to develop and manage the country’s water resources. The Corps’ goals are to support commercial navigation by maintaining and regulating commercial ports and waterways,…
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Changing the Perception: Using Digital...
The Executive Order on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government (EO) is the most recent effort to to build systems that deliver efficient, responsive…
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Strategic Talent Management in the U.S. Federal...
This research employed an explanatory multiple correlation design to empirically evaluate whether there is a statistically significant relationship between indicators of talent management and job satisfaction in the U.S. federal…
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Juneteenth: Fact Sheet
Juneteenth became a federal holiday on June 17, 2021. All 50 states and the District of Columbia recognize Juneteenth as a holiday or observance, and at least 18 states have…
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