Modernize and Automate your Agency’s Service Management

Enterprise Service Management (ESM) extends traditional Information Technology Service Management processes and tools across an organization to all teams. It defines operational best practices for both internal teams and their stakeholders, while removing organizational silos.

Common ESM use cases include human resources, facilities, and legal. Modern ESM tools from Atlassian, like Jira Service Management, deliver an intuitive, cost-effective solution that supercharges service delivery for employees and citizens.