Immersive Workspaces: Shaping the Future of Government Work

This IBM Center for The Business of Government report examines how immersive workspaces can change public-sector work. Written for government executives, technology leaders, and policymakers, it draws on research and interviews across five Asia-Pacific countries and presents four future-work narratives involving AI, AR/VR, and digital twins.

The report compares approaches in Singapore, Malaysia, Indonesia, Australia, and New Zealand, then identifies challenges involving digital sovereignty, practical adoption, partnerships, and human oversight. It offers four leadership pillars for setting goals, developing workforce skills, scaling with accountable governance, and sharing standards across agencies. Readers will find recommendations for managing vendor dependence, protecting public trust, and integrating immersive tools into government services.