Generating Opportunity: The Risks and Rewards of Generative AI in State Government

Generative AI is rapidly shaping the future of state government, presenting both opportunities and challenges for CIOs. While AI-powered tools can improve efficiency, data management, and service delivery, concerns around security, governance, and workforce adaptation remain critical. States are beginning to explore AI for tasks like cybersecurity, document management, and call center assistance, but adoption must be guided by clear policies and responsible oversight. As AI becomes more integrated into public sector operations, state leaders must strike a balance between innovation and accountability to maximize its benefits while mitigating risks.