Driven by Experience: Your Guide to Revolutionizing Document and Signatures

By prompting federal agencies to digitize citizen services and improve customer experience (CX), the 21st Century Integrated Digital Experience Act (IDEA) also hopes to generate momentum for similar outcomes at state and local organizations. One of the most immediate ways to address this initiative is the addition of digital workflows and electronic signatures to existing document and form processes.

Digital workflows and electronic signatures create greater efficiency, but offices at every level are struggling to modernize, and citizen experiences are suffering because of it. Without a blueprint for success, the gap between current government processes and IDEA’s vision for tomorrow continues to grow.

Labor-intensive, manual workflows demand more time, energy and physical activity from both parties and decrease satisfaction with every interaction. And yet, the transition to 100% digital document processes looms like a dark cloud over government, despite knowing that this transition would help agencies solve many of these problems.