Collaborative Public Engagement for Building Trust in Government

This report from the IBM Center for The Business of Government examines how public leaders can rebuild trust through collaborative engagement practices. Drawing on research and case studies from Washington State University’s William D. Ruckelshaus Center, it provides actionable strategies for fostering inclusive dialogue, co-creation, and data-driven transparency. The guide emphasizes the importance of listening, stakeholder diversity, and designing adaptive processes that connect citizens more meaningfully to government decisions. By rethinking participation and focusing on community partnerships, leaders can create policies that reflect shared values and strengthen civic trust.