Utilities Operations Transformed: Connecting Systems, Intelligence, and People to Run Next-Generation Networks

Utilities are shifting from siloed operational environments to connected, data-driven networks that integrate operational technology and enterprise IT. The report shows how unified data platforms, AI, and digital twins enable predictive optimization, faster outage recovery, and improved asset utilization. Organizations that embed digital capabilities into infrastructure investments gain greater resilience, efficiency, and situational awareness. The study emphasizes workforce readiness, governance, and cross-functional collaboration as critical enablers of transformation. By aligning technology, processes, and people, utilities can modernize grid operations, support renewable integration, and deliver reliable services in increasingly complex energy environments.