Utilities in the AI Era: Powering Ahead to a Smarter Future

Utilities are rapidly adopting AI to modernize grid infrastructure, integrate renewable energy, and improve reliability. The report shows AI enables predictive maintenance, outage management, load forecasting, and automated operations, shifting utilities from reactive to predictive service delivery. Executives report measurable gains in uptime, efficiency, customer satisfaction, and revenue, while AI also enables new business models such as virtual power plants and subscription energy services. To realize value, organizations must invest in workforce skills, data governance, and integrated IT-OT architecture, positioning utilities as data-driven energy platforms rather than traditional commodity providers.