When contact center agents switch between disconnected systems, it costs time, accuracy, and customer trust. The Unified Experience from Genesys and ServiceNow brings all interactions and tasks into one AI-powered workspace, streamlining workflows and improving service delivery. With smart routing, workforce planning, and real-time insights, teams can stay agile and deliver faster, more consistent support. And for agencies requiring it, FedRAMP compliance ensures all of this happens in a secure, government-ready environment.
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Website: | Visit Publisher Website |
Publisher: | ServiceNow |
Published: | March 1, 2025 |
License: | Copyrighted |
Copyright: | © 2025 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated. |