The Winds of Change Are Blowing. Will You Be Prepared?

Recent protests over law enforcement’s use of force have sparked many conversations in cities and counties across the nation. Some of the proposed changes will have a direct impact on dispatch centers – especially those requiring telecommunicators to determine the need for the services of additional agencies as part of their response plan. Many voices are suggesting that social services (i.e., those available by calling 3-1-1 or 2-1-1) could augment law enforcement, fire, and EMS responses and free up public safety for other higher-priority events and possibly stop an incident from escalating.