The role of a Chief Experience Officer (CXO) is a relatively new one, especially within the Federal government. CXOs help promote a customer centric mindset throughout business processes in many disciplines, including service delivery, compliance, user experience and strategic development – to name a few. Because a CXO commands wide-ranging responsibility and business focus, many agencies face challenges effectively incorporating the unique role within the organization.
Learn what Government experts at the ATARC-hosted roundtable shared about making strides to reposition business priorities to focus on the customer experience.
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Website: | Visit Publisher Website |
Publisher: | ATARC |
Published: | December 21, 2022 |
License: | Copyrighted |
Copyright: | © ATARC |