Digital transformation projects are accelerating. Many are adopting Artificial Intelligence (AI) tools to increase operational efficiencies and improve user experience. Taking the lead from the private sector, AI is increasingly being adopted by public sector agencies to make service delivery more efficient and information easier to process and access.
Still, the questions remain. Are AI tools as pervasive as the hype would have us believe, and are public sector agencies being left behind? Or is it true that we haven’t yet figured out how to use AI very effectively?