Patient Outreach That Goes Far Beyond the Hospital Bedside Delivers Results

It is standard practice in the healthcare industry for hospitals to provide assistance for their self-pay patients who are applying for resources to help cover their bills.

This assistance is usually performed by either an internal financial counseling department or outsourced to a vendor partner, who has demonstrated expertise in the area. The model can vary in process and scope, but it typically centers on helping a patient with a Medicaid screening or application while they are at the facility receiving their treatment.

However, screening and application for assistance aren’t always completed before a patient is discharged from the hospital. Patients may not receive assistance that’s available to them, and hospitals could lose revenue. But extended outreach through field advocacy – including home visits – can help patients find resources to pay their bills and enhance reimbursement for hospitals.

 

Interested in healthcare? Check out this GovWhitePapers blog post! You can also find healthcare events on our sister site, GovEvents.