Office of Servicemember Affairs Annual Report: January-December 2023

The Consumer Financial Protection Bureau’s (CFPB) Office of Servicemember Affairs (OSA) was created by the 2010 Dodd-Frank Wall Street Reform and Consumer Protection Act (Dodd-Frank Act). Each year, OSA issues an annual report highlighting trends in complaints submitted by servicemembers, veterans, and military families in the previous calendar year. The reports also identify emerging risks in consumer finance and provide an update on the CFPB’s efforts toward continuing to protect the military community from harmful financial products and practices.