In government, change can be frustratingly slow.
Point to any city or state on a map, and you’ll likely find many of the same challenges: paper-based processes that lead to inefficiencies and less-than optimal customer service, legacy technologies that lack interoperability, on-premises data centers that increase storage costs, limited data-driven insights that could drive automation — the list goes on.
State and local governments face ever growing resource and budget constraints. At the same time, citizens expect them to deliver a customer experience that aligns with what the best consumer brands deliver. Technology can help the public sector meet this demand, but IT innovation is easier said than done in government, especially when you consider the public sector’s unique challenges: an onerous regulatory environment, limited funding and a workforce with varying skill sets.