IT services run on IT assets; an asset estate poses significant challenges and opportunities from a management, cost, and risk perspective. To mitigate risk and optimize cost, organizations need to know the hardware assets they have, where they are, who uses them, how they are used, how they are configured, what they cost, and the value they deliver. With wasted resources, limited visibility and inaccurate inventory, lack of accountability, and fulfillment or service delays are everyday impediments and risks for enterprises without an effective IT asset management (ITAM) capability.
ServiceNow® Asset Management automates your IT asset lifecycle. It tracks the financial, contractual and inventory details of hardware and devices – as well as non-IT assets – throughout their lifecycle. Asset requests are handled using workflows to obtain approvals, issue chargebacks, and provision services. Once an asset is deployed, Asset Management records all maintenance activity and enables IT to perform regular assessments, right up until asset retirement.