Everything You Need. All in the Cloud.

Cybersecurity and CX present a balancing act for agencies. Although both concerns are important, these organizations are often short on budget dollars and time.

Fortunately, cloud vendors can help agencies shoulder the burden of cybersecurity and CX, as discussed in GovLoop’s research brief with Genesys: How the Cloud Enables a Secure and Safe Customer Experience Made for the 21st Century. For instance, vendors can help agencies by training their employees about cybersecurity threats. This reduces the manpower and time agencies spend on compliance, letting them focus on CX such as improving public-facing websites.

To understand how agencies can deliver more satisfying CX by partnering with cloud vendors on cybersecurity, GovLoop spoke with Ian Greene, Enterprise Architect and Gnan Gowda, Senior Director, Product Management – Global Security at Genesys. Genesys is a cloud and CX solutions provider.

 

Interested in cybersecurity? Check out this GovWhitePapers blog post! You can also find events on cybersecurity on our sister site, GovEvents.