Crafting an AI Strategy for Government Leaders

​Artificial intelligence in all its forms can enable powerful public sector innovations in areas as diverse as national security, food safety, and health care—but agencies should have a holistic AI strategy in place.

The city of Chicago is using algorithms to try to prevent crimes before they happen. In Pittsburgh, traffic lights that use artificial intelligence (AI) have helped cut traffic times by 25 percent and idling times by 40 percent. Meanwhile, the European Union’s real-time early detection and alert system (RED) employs AI to counter terrorism, using natural language processing (NLP) to monitor and analyze social media conversations.

Such examples illustrate how AI can improve government services. As it continues to be enhanced and deployed, AI can truly transform this arena, generating new insights and predictions, increasing speed and productivity, and creating entirely new approaches to citizen interactions. AI in all its forms can generate powerful new abilities in areas as diverse as national security, food safety, regulation, and health care.