Generative AI: Promise and Peril

The current state of GenAI’s capabilities to make often human-like text, image, audio, and video content has reached impressive levels of sophistication driven by advancements in machine learning, deep learning, and neural networks. Now, GenAI is poised to impact every aspect of federal agencies’ operations, from providing “chat bot” services for citizens accessing agency web sites to informing the determination of citizens’ benefits to supporting the ongoing analysis of agency data and influencing operational decision-making, and beyond.