<p>A structured and comprehensive AI Adoption Playbook is critical for any organization aiming to harness the transformative power of artificial intelligence. This playbook should serve as a practical guide, navigating the complexities of AI integration from executive buy-in to equitable implementation and scalable growth. The following expanded outline, enriched with real-world examples and best practices, provides a robust framework for building such a playbook.</p>


<p>As governments and organizations strive to deliver faster,
more secure, and user-centric services, artificial intelligence is transforming
how we design, operate, and improve digital experiences. Modernizing AI-Powered
Digital Services brings together thought leaders, technologists, policymakers,
and service delivery experts to explore how AI can be responsibly and
strategically embedded across critical systems – from citizen-facing portals
and digital assistants to back-end analytics and decision-making frameworks.
Attendees will gain actionable insights into harnessing generative AI, machine
learning, and automation to reduce friction, increase accessibility, and
elevate trust in public and private sector services. </p>

<p>This summit will showcase real-world use cases, policy
frameworks, and technology solutions that drive measurable outcomes. Sessions
will focus on designing AI-ready infrastructure, protecting user privacy,
enabling ethical innovation, and upskilling the workforce for an AI-augmented
future. Whether you’re modernizing legacy platforms, improving digital equity,
or scaling intelligent services securely and at speed, this gathering offers
the strategic vision and technical depth to help you lead with confidence in
the age of AI.</p>

<p>AI transforms customer service and improves customer
experience (CX) by making interactions faster, smarter, more personalized, and
available around the clock. Here's how it reshapes service delivery across both
private and public sectors.</p>

<p>Join ACT-IAC in collaboration with Dorris Consulting to
discover how AI can effectively be utilized in CX and DX to revolutionize
government services and ensure they meet the needs of today’s citizens and
employees.<o:p></o:p></p>

As governments and organizations strive to deliver faster, more secure, and user-centric services, artificial intelligence is transforming how we design, operate, and improve digital experiences. Modernizing AI-Powered Digital Services brings together thought leaders, technologists, policymakers, and service delivery experts to explore how AI can be responsibly and strategically embedded across critical systems – from citizen-facing portals and digital assistants to back-end analytics and decision-making frameworks. Attendees will gain actionable insights into harnessing generative AI, machine learning, and automation to reduce friction, increase accessibility, and elevate trust in public and private sector services. This summit will showcase real-world use cases, policy frameworks, and technology solutions that drive measurable outcomes. Sessions will focus on designing AI-ready infrastructure, protecting user privacy, enabling ethical innovation, and upskilling the workforce for an AI-augmented future. Whether you’re modernizing legacy platforms, improving digital equity, or scaling intelligent services securely and at speed, this gathering offers the strategic vision and technical depth to help you lead with confidence in the age of AI. AI transforms customer service and improves customer experience (CX) by making interactions faster, smarter, more personalized, and available around the clock. Here's how it reshapes service delivery across both private and public sectors. Join ACT-IAC in collaboration with Dorris Consulting to discover how AI can effectively be utilized in CX and DX to revolutionize government services and ensure they meet the needs of today’s citizens and employees.

Onsite

Conference / Summit

Social Networking

Artificial Intelligence

Citizen Engagement

Modernization

Military

State and Local Government

Federal Government

Education

Private Sector

Government Contractors

ACT-IAC

MAXIMUS

Leidos

Deloitte

Medallia

Sprinklr, Inc

Datadog

Carahsoft Technology Corp.

Service Delivery and Experience Summit 2026

<div style="color: rgb(85, 85, 85);">Artificial intelligence is transforming the way we work, but it is also creating new pathways for cyber risk. From employees unknowingly exposing sensitive data to shadow AI tools, to autonomous agents taking action on behalf of users, organizations are facing a growing visibility gap.</div><div style="color: rgb(85, 85, 85);"><div> </div><div><span data-path-to-node="5,4"><a rel="noopener" href="https://carahevents.carahsoft.com/Event/Register/829418-govevents" target="_blank" data-u-link-value="eyJuYW1lIjoicmVnaXN0cmF0aW9uX2xpbmsiLCJhdHRycyI6eyJocmVmIjoiW1JFR0lTVEVSX1VSTF0iLCJ0YXJnZXQiOiJfYmxhbmsifSwidmFsdWVzIjp7fX0=" style="color: rgb(0, 90, 156);"><span style="color: rgb(229, 31, 46);"><strong>Join F5 and Tailwind</strong></span></a> for an exclusive webinar</span> on real-world AI security incidents and learn how to identify, govern and protect against emerging AI threats before they become breaches.</div><div><div><p>During this webinar, you'll learn:</p><ul><li>How Shadow AI is driving new data security and compliance risks.</li><li>The biggest AI risks and security gaps organizations face today.</li><li>Strategies to discover, monitor and govern AI across your workforce.</li><li>How F5 Workforce AI Security helps reduce AI risk and improve visibility.</li></ul></div><div><a rel="noopener" href="https://carahevents.carahsoft.com/Event/Register/829418-govevents" target="_blank" data-u-link-value="eyJuYW1lIjoicmVnaXN0cmF0aW9uX2xpbmsiLCJhdHRycyI6eyJocmVmIjoiW1JFR0lTVEVSX1VSTF0iLCJ0YXJnZXQiOiJfYmxhbmsifSwidmFsdWVzIjp7fX0=" style="color: rgb(0, 90, 156);"><span style="color: rgb(229, 31, 46);"><strong>Reserve your spot</strong></span></a> today!</div></div></div>

Artificial intelligence is transforming the way we work, but it is also creating new pathways for cyber risk. From employees unknowingly exposing sensitive data to shadow AI tools, to autonomous agents taking action on behalf of users, organizations are facing a growing visibility gap. Join F5 and Tailwind for an exclusive webinar on real-world AI security incidents and learn how to identify, govern and protect against emerging AI threats before they become breaches. During this webinar, you'll learn: How Shadow AI is driving new data security and compliance risks. The biggest AI risks and security gaps organizations face today. Strategies to discover, monitor and govern AI across your workforce. How F5 Workforce AI Security helps reduce AI risk and improve visibility. Reserve your spot today!

Virtual / Online

Webinar / Webcast

Cybersecurity

F5 Government Team at Carahsoft

F5, Inc.

Tailwind

Anatomy of an AI Attack

<table id="u_content_text_8" role="presentation" cellpadding="0" cellspacing="0" width="100%" border="0" style="color: rgb(85, 85, 85);"><tbody><tr><td align="left"><p><span style="color: rgb(0, 0, 0);">The successful implementation of advanced analytics, artificial intelligence and regulatory compliance requires a<strong> <a rel="noopener" href="https://carahevents.carahsoft.com/Event/Register/836019-govevents" target="_blank" data-u-link-value="eyJuYW1lIjoicmVnaXN0cmF0aW9uX2xpbmsiLCJhdHRycyI6eyJocmVmIjoiW1JFR0lTVEVSX1VSTF0iLCJ0YXJnZXQiOiJfYmxhbmsifSwidmFsdWVzIjp7fX0=" style="color: rgb(229, 197, 111);">trusted, scalable data foundation</a></strong>.</span></p><p><span style="color: rgb(0, 0, 0);"><a rel="noopener" href="https://carahevents.carahsoft.com/Event/Register/836019-govevents" target="_blank" data-u-link-value="eyJuYW1lIjoicmVnaXN0cmF0aW9uX2xpbmsiLCJhdHRycyI6eyJocmVmIjoiW1JFR0lTVEVSX1VSTF0iLCJ0YXJnZXQiOiJfYmxhbmsifSwidmFsdWVzIjp7fX0=" style="color: rgb(229, 197, 111);"><strong>Join EDB for a two-part webinar series</strong></a> exploring how strategic data modernization initiatives can help reduce risk, improve efficiency and prepare for future innovation.</span></p><p><a rel="noopener" href="https://carahevents.carahsoft.com/Event/Register/836019-govevents" target="_blank" data-u-link-value="eyJuYW1lIjoicmVnaXN0cmF0aW9uX2xpbmsiLCJhdHRycyI6eyJocmVmIjoiW1JFR0lTVEVSX1VSTF0iLCJ0YXJnZXQiOiJfYmxhbmsifSwidmFsdWVzIjp7fX0=" style="color: rgb(229, 197, 111);"><strong>Register today</strong></a><span style="color: rgb(0, 0, 0);"> to learn how EDB is helping Public Sector teams modernize data infrastructure, increase agility and unlock greater value from IT investments.</span><span style="color: rgb(0, 0, 0);"></span></p></td></tr></tbody></table>

The successful implementation of advanced analytics, artificial intelligence and regulatory compliance requires a trusted, scalable data foundation . Join EDB for a two-part webinar series exploring how strategic data modernization initiatives can help reduce risk, improve efficiency and prepare for future innovation. Register today to learn how EDB is helping Public Sector teams modernize data infrastructure, increase agility and unlock greater value from IT investments.

Format:	White Paper
Topics:	Artificial Intelligence
Website:	Visit Publisher Website
Author(s):	Frank Indiviglio Howard Rosen Ferdous Khan
Publisher:	ATARC
Published:	February 19, 2026
License:	Public Domain
Tags:	Artificial Intelligence artificial intelligence (AI)

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A Roadmap for Success: Building a Comprehensive AI Adoption Playbook

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A Roadmap for Success: Building a Comprehensive AI Adoption Playbook

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