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Citizen Experience content
Developing a Child Care-Inclusive Poverty Measure
Child care costs have become one of the fastest-growing household expenses, yet the Supplemental Poverty Measure (SPM) does not treat them as a basic need. This paper from the U.S.…
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From Services to Experiences: The Next Generation...
Government agencies are rethinking public service delivery by shifting from reactive support to personalized, proactive engagement. This transformation is driven by technologies like agentic AI, unified resident profiles, and mobile-first…
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