Technology Business Management Agency Best Practices and Lessons Learned

Technology Business Management (TBM) is an IT management framework that implements a standard IT spending taxonomy. In other words, it implements a standard way to categorize IT costs, technologies, resources, applications, and services. TBM enables organizations to disaggregate IT spending into smaller, consistent categories to provide Chief Information Officers (CIO) and other C-suite executives with a more accurate and detailed understanding of their organization’s IT costs. This allows agencies to identify duplicative or unnecessary spending and to make better informed decisions regarding future investments.

This case study discusses representative case studies from federal government agencies and organizations, detailing their lessons learned as they implement the TBM framework. These case studies cover a variety of agency approaches with the hope of informing other agencies as to the success and challenges that their peers are facing.

The case studies in this paper provide a set of lessons-learned that can be used by government stakeholders as they plan their TBM implementation strategies. These are real-world examples of a topic that is often discussed in abstract terms.