Healthcare Navigation and Decision Making: A FAIR Health White Paper

As adults age, the ability to navigate the healthcare system and make informed healthcare decisions is crucial. Family caregivers, likewise, often are called upon to navigate the healthcare system on behalf of those for whom they care. To better understand the perspectives and needs of older adults —those aged 65 and older—and family caregivers/care partners when making healthcare decisions and navigating the healthcare system, FAIR Health, a national, independent nonprofit organization, commissioned ENGINE Insights to conduct a study comprising two national surveys¹ that assessed perspectives of older adults and family caregivers/care partners on healthcare decision making (including shared decision making), the impact of healthcare costs on healthcare decisions, and challenges in navigating the healthcare system.