2020 marks the beginning of a new decade and a future where government’s ability to adapt and evolve will define success in serving citizens. Governments aren’t just adopting new technologies, but many are embracing a “digital first” approach. While the use of technology by government rightly garners a lot of attention, it is people that are still the heart of government. It is the power of people plus technology that can drive true transformation.
To me, the power of people is centered on diversity and inclusion. A diverse workforce in government—and in the organizations serving government – brings better ideas to the table, which helps drive innovation. Ultimately, it’s all about delivering a great experience to those served by government, which is why diversity and inclusion will continue to be a passion of mine in 2020 and beyond.