The Intersection Between CXOs and Technology

The role of a Chief Experience Officer (CXO) is a relatively new one, especially within the Federal government. CXOs help promote a customer centric mindset throughout business processes in many disciplines, including service delivery, compliance, user experience and strategic development – to name a few. Because a CXO commands wide-ranging responsibility and business focus, many agencies face challenges effectively incorporating the unique role within the organization.

Learn what Government experts at the ATARC-hosted roundtable shared about making strides to reposition business priorities to focus on the customer experience.