The world is accelerating at a strikingly fast rate, while the core mission of the public sector – to protect the community, provide services, and help the economy prosper – remains firmly in place. The challenge of keeping up while still meeting your primary responsibilities is no simple task.
For public organizations, success is measured not only by the financial return on investment but even more so by the political and social return. Failure is expensive: unsafe or unhealthy communities, degraded citizen services or lack of services, economic or political irrelevance, loss of power or reputation.
The public sector must undergo its own changes to keep up with rising constituent expectations for service, convenience, and data protection. People are experiencing innovative, personalized, and speedy digital business models such as Amazon and Uber and expect the same experience with government. To continue to fulfill its mission, government must embrace technical, cultural, and organizational change to be more responsive, adaptable and transparent.