Service Request Management: To Ensure Your Citizens Always Feel Connected to Their Government

Citizens want to be connected to their cities. They want to be able to report issues and concerns that impact their lives, and the lives of others in their community. These may be a request to repair a pothole in a road, remove graffiti from a public place, or address trash, snow build-up, leaking water mains, or a host of other items in need of service.

At the same time, cities are working to be more “citizen friendly” and finding that just offering a 311 phone line, a service deck in the local office, or a basic form-fill on the city website is no longer enough.