Improving Outcomes in Government through Data and Intelligent Automation

This data sheet shows how organizations are redefining, improving and maturing operational processes and creating workflows that combine intelligent automation technology with new ways to get work done. Intelligent automation is the common name for technologies used together to transform how people work. Intelligent automation consists primarily of artificial intelligence and robotics, but also includes blockchain, cloud computing and other technologies.

Artificial intelligence, one component of intelligent automation, refers to machines and software that perform tasks we typically associate with humans, such as recognizing and analyzing speech or images, predicting events based on past information, or making decisions. Intelligent automation is a technology term but also is used to describe the process of transforming work through new technologies.