2020 CGI Client Global Insights for Central and Federal Government

Each year, we meet with client executives to get their views on the trends affecting their organizations and industries. Through the CGI Client Global Insights, we analyze these findings to provide a valuable global antenna by industry—based on facts, not hype—to benchmark best practices. This summary shares sample insights from our central and federal government client executives.

Becoming digital organizations to meet increasing citizen expectations is the top trend by impact once again in 2020. The top business and IT priorities are focused on improving citizen services.